Privacy Policy

Effective Date: 1st July 2025

Heal Holistic Veterinary Care ("we", "our", or "us") respects your privacy and is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020. This policy outlines how we collect, use, disclose, and store your personal information when you use our website: www.healveterinary.co.nz, including when you book and pay for services online.

1. Information we collect

We collect the following types of personal information:

Contact Form Submissions
Name, email address, phone number, and any additional details you provide.

Veterinary Referral Form Submissions
Referring vet details, client details, pet details and any relevant clinical notes.

Appointment Bookings & Payments
When you book a consultation via our Acuity Scheduling system, we collect:

  • Your name and contact details

  • Appointment preferences

  • Payment details (processed securely via Stripe)

Payment Information
While we do not store your credit card details ourselves, your payment is processed by Stripe, a secure third-party payment gateway. Your payment information is subject to Stripe’s Privacy Policy.

Device & Usage Data
We may collect non-identifiable technical data through cookies and analytics tools, such as your IP address, browser type, and usage patterns.

2. How we use your information

We use your information to:

  • Respond to general enquiries and referral requests

  • Book and manage appointments via Acuity

  • Process payments securely through Stripe

  • Deliver veterinary services, including follow-up communication

  • Analyse site traffic and improve website performance

  • Ensure website functionality and security

We only use your information for the purposes it was collected, or as required or permitted by law.

3. Use of third-party services

We use the following third-party providers to deliver key functionality:

  • Acuity Scheduling – for appointment booking and scheduling

  • Stripe – to securely process online payments

  • Squarespace Analytics – for basic website analytics

  • Embedded content – such as maps or videos, which may track user interaction

These services may store or process data outside New Zealand. Your information is subject to their respective privacy policies.

4. Data storage and international transfers

Our website is hosted on Squarespace, and Acuity and Stripe also operate internationally. This means your data may be stored or processed on servers located in the United States or other countries outside of New Zealand.

We take reasonable steps to ensure that your data is protected, regardless of where it is stored, in accordance with the New Zealand Privacy Act 2020.

5. Disclosure of personal information

We do not sell or rent your personal information.
We may disclose your information:

  • To trusted service providers (e.g. Squarespace, Acuity, Stripe) to perform services on our behalf

  • When required to comply with laws or legal obligations

All third parties we work with are expected to meet high standards of data privacy and security.

6. Security of your information

We take appropriate technical and organisational steps to safeguard your personal information from unauthorised access, alteration, disclosure, or destruction. While no system is completely secure, we aim to protect your data to the best of our ability.

7. Your rights

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or incomplete information

To exercise these rights, please contact us using the details below.

8. Contact us

If you have any questions about this Privacy Policy or your personal data, please get in touch:

Heal Holistic Veterinary Care
Email: connect@healveterinary.co.nz
Phone: 021 132 0928

9. Changes to this policy

This Privacy Policy may be updated from time to time. The most recent version will always be published on our website with the effective date noted at the top.